Changing banks is such a pain... For the past few years I have been a Bank of America customer. There on line banking was, in my opinion the best. What made it so good was its timeliness. It made money management easy. However, all that has changed. Now, when there system is not down, the data is old and incomplete. My multiple attempts to resolve instances of missing data were met with uncaring and inept responses. It seemed like a Turing test, and Bank of America failed ... they lack even nominal human intelligence.
Its my observation, that Bank of America's customer service deteriorated as they acquired other banks. They just got to big to care ... so they can eat my dust as I move on.